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This NewTek PTZ UHD camera is capable of outputting video in UHD resolution at 60 and 50 frames per second. Not every Windows based computer will have the HEVC decoder installed. This will cause the following image to appear when the HEVC decoder is not detected.

For example, a standard Windows 10 computer running an application such as NDI Studio Monitor may not have the decoder installed. In order to view the NDI stream, the HEVC decoder needs to be purchased from the Microsoft store for $0.99.

*For TriCaster systems, when using one of the 4K capable systems such as TC1, VMC1, TC Mini 4K, NC1 I/O or NC1 I/O IP, the HEVC decoder is already installed.



This step by step guide will show you how to download the HEVC video extension so you can get back on track.

System Requirements

Computer components from late 2016 and newer should support the ability to perform HEVC decoding when paired with an HEVC decode

Windows 10

  • Intel 7th generation core i3, i5, i7 (Kaby Lake) and newer
  • AMD 6th-generation ‘Carizzo’ APUs and newer

Display Adapters

  • AMD ‘Fiji’ GPUs (Radeon R9 Fury/Fury X/Nano) and newer
  • Nvidia GM206 GPUs (GeForce GTX 960/950) and newer


  • macOS High Sierra computers using the A10 processor and newer
  • Macbook® – 2016 or newer
  • Macbook Pro – 2016 or newer
  • iMac – 2017 and newer
  • iMac Pro – 2017 or newer
  • iOS 11 iPad and iPhone {requires relevant models to display UHD resolution)